Returns Policy

Returns, Exchanges & Refunds

In-Store Purchases (Bilston Boutique)

Exchanges Only

• Exchanges accepted within 7 days of purchase
• Items must be unworn, with tags, and in resalable condition

Refunds

• Only offered for faulty or misdescribed items, in line with UK consumer law

We may refuse exchanges if items show:

• signs of wear
• damage or alteration
• odour (e.g. perfume, smoke)

Sale & Clearance

• Non-returnable unless faulty

Online Orders – Your Right to Return

You can return items within 14 days of receiving your order, under the Consumer Contracts Regulations 2013.

Return Conditions

Items must:

• Be unworn and unwashed
• Have all original tags attached
• Be in original packaging
• Be free from odours and unaltered

Items not meeting these conditions may be refused and returned at your expense.

Non-Returnable Items

We cannot accept returns on:

• Sale or clearance items (including pre-loved)
• Underwear, swimwear, or pierced jewellery
• Custom or made-to-order items

Return Costs

• Return postage is your responsibility unless the item is faulty or incorrect
• A £3.99 restocking fee applies per return (not charged for faulty/incorrect items)

Please email [email protected] before sending your return.

We recommend tracked postage, as we are not responsible for lost returns.

Refunds

• Processed within 7 working days of receiving your return
• Issued to your original payment method
• Delivery costs and restocking fees may be deducted where applicable

We may refuse a refund if items do not meet return conditions.

Exchanges (Online Orders)

We do not offer direct exchanges.

To change size or item:

1. Place a new order
2. Return the original item

Faulty or Incorrect Items

Contact us within 3 days of receipt at [email protected] with:

• Your order number
• Clear photos

If confirmed, we will:

• Resolve the issue promptly
• Reimburse return postage after inspection

Important Notes

• Returns outside the 14-day window may be refused
• We reserve the right to refuse service where policies are repeatedly abused

Return Address

Kitty Darling
46 Church Street
Bilston
Wolverhampton
WV14 0AH
United Kingdom

Please notify us by email before returning your item.

Complaints

Email: [email protected]

We will:

• Acknowledge within 5 working days
• Provide a resolution timeframe
• Handle all complaints confidentially

Disclaimer

Nothing in these terms affects your statutory rights.

To the extent permitted by law:

• This website is provided “as is”
• Prices and availability may change without notice

We are not liable for:

• Loss of income, data, or profits
• Damage to property
• Third-party claims

We do not exclude liability for death or personal injury caused by negligence.

Contact

[email protected]